Frequently Asked Questions

FAQs

Shipping

How long do you take to deliver domestic orders?


We deliver domestic orders within 2-7 business days.




How much do I have to pay for domestic shipping?


Currently, domestic shipping across India is free.




How can I track my order?


You will receive an email with your tracking ID and a link once your order has been shipped. You can also track your order by visitng lathr.in/tracking.




Can I cancel or modify my order?


Yes, you can reach out to us within 1 day after you’ve placed your order for modifications or cancellations. You must email us at returns@lathr.in within the timeline mentioned above.




How will I know when my order is shipped?


You’ll receive an email from us once we’ve shipped your order on your registered email address.




I'm unable to track my delivery status. What should I do?


You can reach out to us at shipping@lathr.in and we’ll be happy to help.




Are there any extra charges/duties/taxes for international orders?


This varies from country to country. You’ll have to pay duties and taxes as per local laws. Please check with your local post office for more details.




After my order is placed, can I change the shipping address?


You can reach out to us within 1 day after placing your order to change your shipping address. We generally dispatch orders between Monday-Friday within 1-2 days of receiving them.





Returns/Exchange

What is your exchange and return policy?


You can learn more about our policies here.




I received a damaged product. What should I do?


In the unlikely event of a damaged, defective or different item delivered to you, we will provide a free replacement as applicable. Please provide the order number and a clear photograph of the damaged product as soon as you open the packaging within 24 hours of receiving it. You can email us at returns@lathr.in. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.




Do you offer easy replacements? What if I don’t like a product, can I replace it?


We offer exchange and return ONLY if your product is damaged or if we’ve accidentally shipped you the wrong item (even though we go out of our way to ensure this doesn’t happen!) Please get in touch with us on returns@lathr.in for further queries.




Do I have to pay for shipping if I get a replacement?


No, if you are eligible for a replacement we will be sending you a replacement, shipping is on us.





Payments

What methods of payment do you accept for domestic transactions?


We accept Debit/Credit Cards, UPI, Net Nanking and various Wallets.




Why is my card being declined when I try to place an order?


There are several reasons why your card could be declined. 1. Be sure to check for sufficient account balance. 2. Ensure you’ve entered the correct card details. 3. The payment gateway servers may be temporarily unavailable. We’d suggest trying again after a short interval.




Where can I reach out for assistance in placing my order?


Please email us at support@lathr.in and our team will be happy to help out.